We take server performance very seriously and continuously monitor it to ensure everything is running smoothly. If there are any issues on our end, we will promptly address them to minimize any interruptions in your gaming experience.
However, there are external factors that can affect your ability to connect to our game on a mobile device, such as traveling through a tunnel or encountering dead spots in your WiFi. We understand that these circumstances can be frustrating, but unfortunately, we have no control over them.
If you're experiencing lag, we recommend following these steps:
Restart your device: This is often a quick fix for many issues, so give it a try before moving on to the next steps.
Ensure that you have the latest version of Rogue Assault installed: Updates can contain essential performance improvements or fix conflicts between new and old data.
Play on a stable WiFi signal: A minimum bandwidth of 6Mbps is recommended. For optimal performance, fewer people should be using the same WiFi network, and you should be as close to your router as possible.
Powercycle your router or modem: Unplug your router or modem for 60 seconds before plugging it back in. This can help improve their performance, especially if you use them frequently.
Link your account to a platform and then uninstall and reinstall the app: If the above steps don't help, reinstalling the game can sometimes help improve performance.
By taking these steps regularly, you can help ensure that your device's communication with our servers is as smooth as possible. If you continue to experience lag or have other concerns, please don't hesitate to contact our support team.