Close

I was charged but did not receive my purchase

Most of the time, orders deliver immediately. Occasionally, they may take a while to arrive. When this delay occurs, it means the purchase is still processing. No need to try and buy again now, they should arrive soon! This process can take up to 24 hours. 
 
Sometimes, all your device needs is a fresh connection with the servers. Try exiting the game and logging in again, this may speed the process along.
 
If you still haven’t received a purchase made more than 24 hours ago, please contact Google Support, as Google process all payments made toward the game on Android. You can reach them right here.
Was this article helpful?
0 out of 5 found this helpful
Follow

Comments