We've seen reports on Android of the game freezing on the initial loading screen. If this occurs each time you attempt to load the game, please submit the following information in a ticket to our customer support team:
- User ID
- Device Brand & Model
- -iOS instructions: "Go to Settings > General > About. To the right of Model, you'll see the part number. To see the model number, tap the part number.
- -Android instructions: "Tap Settings > About phone > Model"
- Current operating system version
- -iOS instructions: https://support.apple.com/en-us/HT201685
- -Android instructions: https://support.google.com/android/answer/7680439?hl=en)
- Current game version
- -iOS instructions: Tap Settings -> General -> iPhone Storage. Find & tap WC:RA, the version will appear below it.
- -Android instructions: Tap and hold WCRA icon, tap "App Info", scroll to the bottom of the menu, the version appears at the very bottom.